Return Policy:

• You may return unopened and unused items for a refund (15% restocking fee and shipping are not refundable).  Please allow 10-15 days for the credit to appear

• Defective items will be exchanged within 7 days from the date of receiving the unit. After 7 days please contact the manufacturer for further details

• Special and Custom orders can  not be returned unless defective. 

• In the case of defective items please contact a Sound Seller sales representative.

Unopened Item Return Procedure

1. Contact the Sound Seller at 1-800-826-0520 for Return Authorization.  Failure to due so will result in package refusal upon arrival.

2. Include a copy of your invoice.  Next to the item you are returning, indicate on the copy the quantity and reason for the return.

3. Double Box the item! Items not Double boxed will be refused!

4. Ship Package via insured carrier (FedEx or UPS).  This cost is your responsibility!

5. We will issue a credit to the original credit card for the cost of the item including sales tax (if applicable). 

6. A 15% restock fee will be charged!  All shipping fees are non refundable!

Defective Item Returns

1. Contact the Sound Seller for technical assistance at 1-800-826-0520.  Many problems can be solved with just a little help.

2. If you have exhausted al other remedies please call back 1-800-826-0520 for Return Authorization.  Failure to due so will result in package refusal upon arrival.

3. Include all accessories and original packing materials

4. Double Box the item! Items not Double boxed will be refused!

5. Include copy of original receipt.  Please include a brief but detailed description of the defect.

6. Attach FedEx Return label provided by Fedex.com (this will be emailed to you after completion of step 2)

7. Drop the item off at a FedEx location nearest you.

8. Your new item will be shipped within one to two business days of the package arrival

Special & Custom Order Items Only:

• You may change or cancel your order within 24 hours of placing it. After 24 hours, we cannot make changes.

• Special & Custom orders may not be returned!

• If we made an error on your custom order we will fix the order immediately at no charge to you

• If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items

Other Return Information

• An Item Is Missing
  You may receive more than one shipment when you place an order with multiple items.
  You will not incur additional shipping charges for the split shipment.
  The invoice enclosed with your order indicates which items shipped.
  If you have additional questions please feel free to contact us at 1-800-826-0520
   

• My Order Did not Arrive
  Orders shipped through Federal Express or Freight carrier can be tracked.
  To access tracking information about your order check your email or call 1-800-826-0520
  For orders shipped through United States Postal Service or through Freight, please allow up to ten business days for your order to arrive.
   

• An Item Is Damaged
  Your satisfaction is our number one priority and if an item does not meet your expectations, simply contact us.
  Take Pictures of the packaging and the item.  Please show as much detail as possible.  Email these pictures to ron@soundseller.com
  You can send most items back by using the label provided by the original carrier and following the shipping instructions provided by a Sound Seller Asscociate
  Your replacement item will be shipped upon receipt of the damaged product

Ordering Information

• Order by Phone, Fax, Mail, or Internet

• Payment methods: MasterCard, VISA, American Express, PayPal, and Discover

Shipping Information

• Most items ship FedEx Ground Double-boxed and fully insured.  Large and heavy items ship via freight carrier.  Contact us for more information!

• For next business day delivery, call 1-800-826-0520 during store hours for information based on your service needs. 

• Express delivery is not available on all items. Pick-ups must be scheduled by 2:00 central time.  We will make every effort to satisfy your delivery requests.

For Customer Service and Technical Service please contact us using the following information.

the Sound Seller
2808 Cahill Road
Marinette WI, 54143
Toll Free : 1-800-826-0520
Local : 1-715-735-9002
Fax : 1-715-735-5838

Mailing Address :
the Sound Seller
PO Box 224
Marinette WI, 54143 

We take great care to ensure the accuracy of all information online.
We reserve the right to make corrections if an error does occur.